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WARRANTY REGISTRATION FORMS

EP Series: EP15AV | EP17AV
XP Series: Download

LIMITED WARRANTY AND RMA POLICY AND PROCEDURE

BARKING SNAIL


(Current Production Models, U.S.A. and Canada Only)
BARKING SNAIL warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, BARKING SNAIL will, at its discretion, repair or replace the product with a similar one. Replacement products or parts may include remanufactured or refurbished parts or components. BARKING SNAIL provides no warranty of the third party software included with the product or installed by the customer.

Warranty Period, Terms and Conditions
  1. Purchases of all new BARKING SNAIL EP-LT Series flat panel monitors (EP-LT, EP, ED, RM, PM, OC, HO, SG Series Flat Panel monitors) are warranted for 1-year for parts and labor. All new BARKING SNAIL Touch Screen Monitors (TSC15A, TSC17A, TSC19A, TSR15A, TSR17A, TSR19A, TSS15A, TSS17A, TSS19A) are warranted for 1-year for parts and labor. All new BARKING SNAIL Industrial LCD (PM15AV, PM17AV, PM19AV, RM15AV, RM17AV, OC15AV, OC17AV, OC19AV) are warranted for 1-year for parts and labor. All BARKING SNAIL Media Players (CMP, CXP, NMP, NXP, HMP) are all warranted for 1-year for parts and labor not including hard drive on HMP model. Warranty effective date is calculated based on original invoice date.
  2. Purchases of Refurbished and Demo units carry a 90-day warranty for parts and labor.
  3. For DOA (Dead On Arrival) within 14-days of purchase, BARKING SNAIL offers a 14-day DOA Replacement Policy. There are no refunds.
( See below for details.)

This warranty gives you specific legal rights and you may have additional rights, which vary from state to state. In order to be covered under this warranty, the product must have been purchased in the U.S.A. or Canada by the original end user and it is not transferable. This warranty covers only BARKING SNAIL supplied components; therefore, services required as a result of third party components are not covered. Proof of Purchase will be required by BARKING SNAIL to substantiate the date of purchase. Such proof of purchase must be an original bill of sale or receipt containing the name and address of the seller.

What the warranty does not cover:
  1. Any product where the serial number has been defaced, modified, or removed.
  2. Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, other acts of nature, unauthorized product modification, or failure to follow the instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by BARKING SNAIL.
    • Software or data loss occurring during repair or replacement.
    • Any damage of the product due to shipment.
    • Unusual physical or electrical stress/interference, failure or fluctuation of electrical power, or static electricity.
    • Normal wear and tear. (Example- Image persistence or "burn in")
    • Failure to perform periodic product maintenance as stated in the User's Guide.
    • Any other cause which does not relate to a product defect
  3. Removal, installation, or set-up service charges incurred by a third party.
  4. Image persistence or burn-in on LCD monitors and all defects related to LCD image persistence void and nullify the warranty.
Our products are warranted in accordance with the terms of this limited warranty. Consumers are cautioned that product performance is affected by system configuration, software, the application, customer data, and among other factors, operator control of the system. While BARKING SNAIL products are considered to be compatible with many systems, specific functional implementation, by the customers, of the product may vary. Therefore, suitability of a product for a specific purpose or application must be determined by the consumer and is not warranted by BARKING SNAIL.

How to obtain Warranty Service
Should you experience an issue with the product, we ask that you return the product to the company that it was originally purchased from. This is the quickest and most efficient way to resolve any issue that we are unable to correct with Technical Support. Standard Warranty Service Procedure

  1. If a malfunction occurs with a device, please visit the FAQ's on our web-site at www.BarkingSnail.com to review troubleshooting steps and possible basic action that could return the device to normal operation.
  2. If your issues are unresolved after using the online resources, contact the Tech Support at 800-474-7846 or email: support@BarkingSnail.com.
  3. To obtain the best warranty service possible, we request the following information:
    • Original dated sales receipt
    • Product and Customer information: name, address, telephone number, model number, serial number, and system information.
    • A description of the issue you are calling about.
  4. BARKING SNAIL Tech Support will provide troubleshooting information and recommendations to return the product to normal operation.
  5. If the problem is resolved, the customer will respond to BARKING SNAIL Tech Support via phone or email to communicate that the product is operating properly.
  6. If the problem continues, the customer is required to inform Tech Support that the problem remains.
  7. If the problem is not resolved through the second phone or email dialogue, the process of device replacement can begin.
  8. From Tech Support, the customer will receive a Return Materials Authorization (RMA) number.
  9. Customer will send back the defective unit in original packaging clearly marked with the pre-authorized RMA number and completed RMA form with the shipment. It is the responsibility of the customer to properly package and ship the return product to the address provided on the RMA request form. Please note that the customer will be held solely responsible for any shipping damage that occurs during the return transit.
  10. Upon receipt of the defective unit, BARKING SNAIL will inspect and repair the product to be delivered back to the customer. There will be a 20% service fee in the event that the unit is received with no trouble found - NTF.
  11. If the product is deemed un-repairable, BARKING SNAIL will ship a replacement unit to the customer. BARKING SNAIL reserves the right to replace the product with a "like new" reconditioned product that is comparable to the defective unit. If applicable, the replacement product will resume the original units remaining warranty time.
14 Day DOA (Dead On Arrival) Replacement Policy For DOA within 14-days of purchase, BARKING SNAIL offers a replacement unit through the following process:
  • With a display, DOA is defined when a monitor is properly connected to a power source and image source, no image is displayed.
  • Proof of Purchase is required in the form of a copy of the original dated Sales Receipt.
  • If a display appears to be DOA, please first follow the troubleshooting steps above in the How to obtain Warranty Service section.
  • Once a DOA claim is confirmed with our Customer Support Department, the customer should follow the Standard Warranty Service Procedure listed above to obtain an RMA number.
  • BARKING SNAIL will advance ship a replacement unit to the customer. A major credit card will be required to secure the value of the advanced replacement unit. If a major credit card is not provided, then a replacement unit will only be shipped when the DOA unit is received back by BARKING SNAIL. There are no exceptions to this policy.
  • For advance swaps secured by major credit card, BARKING SNAIL must receive the original defective unit within 14 calendar days or the credit card will be charged. There will be a 30% restocking fee in the event the unit is received with no trouble found - NTF and additional charges for any physical damage.
Limitation of Implied Warranties:
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of Damages:
  1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
  2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
  3. ANYCLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.